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A new Remedyforce Configuration Data Integrity report is now available on the Reports tab. This report lists records that are impacted by deleted, modified, or unused (inactive) records in other objects. The modules that are scanned for impacted records are Templates, Request Definitions, Suggested Owners, and Service Level Agreements (SLAs). This report enables Remedyforce administrators to quickly identify and correct impacted records.
+ over 20 new and updated reports
New and updated reports
Remedyforce Console enhancements
If you are upgrading to Remedyforce 20.15.02, the administrators get the option to segregate incidents and service requests into separate modules. The setting to segregate incidents and service requests is available on the Remedyforce Administration > Application Settings > Consoles page.
Incidents and Service Requests are provided as separate module in the Remedyforce Console tab.
Segregation of incidents and service requests
System administrators can now update the out-of-the-box CMDB classes. Also, if out-of-the-box CMDB classes do not meet their requirements, system administrators can add custom classes in BMC Remedyforce CMDB. In addition, system administrators can perform the following actions for the custom and out-of-the-box CMDB classes:
Ability to create and manage custom and out-of-the-box CMDB classes
Remedyforce CMDB enhancements
The wizard to create service request definitions (SRDs) has been improved in the following ways:
Service Request Definitions (SRDs):
Flexible solutions for one low price. Available SaaS or On-Premises.
The Spring ’15 release delivers enhancements to the already world-class experience for IT staff and end-users making configuring, managing and using Remedyforce even more intuitive, streamlined, and easy.