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  • Updated LDAP Pentaho package
  • General enhancements for system administrators

Other Enhancements

A new Remedyforce Configuration Data Integrity report is now available on the Reports tab. This report lists records that are impacted by deleted, modified, or unused (inactive) records in other objects. The modules that are scanned for impacted records are Templates, Request Definitions, Suggested Owners, and Service Level Agreements (SLAs). This report enables Remedyforce administrators to quickly identify and correct impacted records.

+  over 20 new and updated reports

New and updated reports

#5

  • Create and edit incidents by using smart suggestions - BETA
  • Ability to lock records for editing
  • Remedyforce Console general enhancements
  • Support for integrating BMC Remedyforce with Salesforce Open CTI adapter

Remedyforce Console enhancements

#4

If you are upgrading to Remedyforce 20.15.02, the administrators get the option to segregate incidents and service requests into separate modules. The setting to segregate incidents and service requests is available on the Remedyforce Administration > Application Settings > Consoles page.

Incidents and Service Requests are provided as separate module in the Remedyforce Console tab.

Segregation of incidents and service requests

#3

  • Hide any unused CMDB classes in the left panel of the Remedyforce CMDB tab.
  • Customize the CMDB Class and CMDB Class Impacted icons for the out-of-the-box and custom classes.
  • The CMDB Class and CMDB Class Impacted icons for a class are displayed in CMDB List and Tile views, CMDB relationships, and in the CI explorer.
  • Add or update the class label for the out-of-the-box CMDB classes.

System administrators can now update the out-of-the-box CMDB classes. Also, if out-of-the-box CMDB classes do not meet their requirements, system administrators can add custom classes in BMC Remedyforce CMDB. In addition, system administrators can perform the following actions for the custom and out-of-the-box CMDB classes:

Ability to create and manage custom and out-of-the-box CMDB classes

  • Ability to create and manage custom and out-of-the-box CMDB classes
  • Edit multiple CIs from the List view
  • Filter classes in the left panel on the Remedyforce CMDB tab
  • CI Explorer enhancements

Remedyforce CMDB enhancements

#2

#1

The wizard to create service request definitions (SRDs) has been improved in the following ways:

  • Improved wizard for creating request definitions
  • New features for service request management
  • Changes to Self Service
  • The General Information tab includes the   icons to create services, service offerings, categories, and incident and service request templates.
  • The new Input tab enables system administrators to more easily create and manage input fields for request definitions.
  • The Fulfilment tab now enables system administrators to link templates and map input fields to template fields.

 Service Request Definitions (SRDs):

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  • Live in weeks, not months
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  • Strategy and guidance during projects  
  • Quick, practical enablement  programs

The Spring ’15 release delivers enhancements to the already world-class experience for IT staff and end-users making configuring, managing and using Remedyforce even more intuitive, streamlined, and easy.  

Top 5 new features in remedyforce spring '15