Read the full report here:: http://www.gartner.com/technology/reprints.do?id=1-2M322NM&ct=150828&st=sb
BMC Software offers four ITSSM products (Remedy ITSM Suite, Remedyforce, FootPrints and Track-It) that are targeted at high to low I&O maturity organizations, respectively. Remedy and Remedyforce are evaluated in the Critical Capabilities companion research, with the score for Remedy contributing to the "product or service" factor of Ability to Execute.
About the Magic Quadrant
The "Magic Quadrant for ITSSM" evaluates vendors based on completeness of vision and ability to execute, and includes a summary of each vendor, as well as an assessment of each vendor's strengths and weaknesses.
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BMC Software today announced it has been positioned as a leader by Gartner Inc. for the second consecutive year in the August 26, 2015 Magic Quadrant for IT Service Support Management Tools (ITSSM).1 With this report, Remedy ITSM Suite is positioned furthest along the completeness of vision axis in the Magic Quadrant.
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